Purpose

This Data Retention & Deletion Policy defines how Ampcore Electrical Fitting Contracting LLC Software LLC manages, stores, and deletes client and user data throughout its lifecycle. Our objective is to ensure that personal and business information is retained only as long as necessary for operational, legal, and contractual purposes and securely deleted when no longer required.

Scope

This policy applies to:

All customers using Ampcore Electrical Fitting Contracting LLC Software, CRM, and Client Portal systems
All digital data hosted on Datacore's cloud servers and authorized third-party service providers
All employees, contractors, and authorized team members who have access to client data for development, support, or maintenance purposes

Data Retention Principles

Ampcore Electrical Fitting Contracting LLC Software LLC adheres to the following core principles:

Purpose Limitation: Data is retained only for legitimate business or legal purposes
Storage Limitation: Data is stored only for as long as necessary to fulfill the purpose for which it was collected
Confidentiality and Integrity: All retained data is protected through encryption, restricted access, and periodic security audits

Retention Periods by Data Type

Retention duration varies depending on the nature of the data and client relationship:

Client Account Information: Active subscription period + 1 year (for reactivation or compliance queries)
Financial Transactions & Invoices: Minimum 5 years (as required by UAE VAT and accounting laws)
Support Logs & Communications: 1 year (for service history and quality assurance)
System Backups: Rolling 30 to 90 days (automatically overwritten as part of backup cycle)
Inactive Accounts: Up to 12 months post-expiry (subject to client communication and renewal grace period)

Data Deletion Process

When data reaches the end of its retention period, it is permanently deleted or anonymized following these steps:

Client-Initiated Deletion: Clients may request full data deletion in writing to info@ampcoreuae.com. Requests will be verified and processed within 30 working days, subject to legal and contractual obligations
Automated Deletion: Expired or inactive accounts are automatically queued for deletion after the retention period unless the client renews their subscription or requests data export
Secure Disposal: Data is removed from all primary and backup servers through secure wiping methods that prevent recovery
Verification: Deletion actions are logged and reviewed internally to confirm complete data removal from all storage layers

Client Data Export

Before deletion, clients may request an export of their data in a standard readable format (Excel, CSV, or PDF). Export requests must be made within 30 days after account expiry. After the retention period expires, recovery will not be possible as data will be permanently erased.

Legal Exceptions

Certain data may be retained beyond standard periods if:

Required by applicable UAE tax or corporate laws
Needed for ongoing legal proceedings or investigations
Mandated under a contractual obligation with the client

Access Control & Responsibility

Access to retained data is strictly limited to authorized core development, technical, and support team members. Each access event is logged and monitored for accountability. Data handlers are required to comply with confidentiality obligations under our employment and service agreements.

Policy Review and Updates

This policy is reviewed annually or upon changes in relevant laws, regulations, or operational practices. Updates will be published on our official website with the revised effective date.

Contact & Requests

For questions, data access requests, or deletion inquiries:

Support Team
Email: info@ampcoreuae.com
Phone: +971 543 683 021

Related Policies:
Privacy Policy | Data Deletion Instructions | Terms of Service